wowoccasionsltd T/A WOW Occasions Shop
Last Updated: September 2026
1. Introduction
These Terms & Conditions (“Terms”) govern all services, products, bookings, hire items, and interactions with wowoccasionsltd T/A WOW Occasions Shop (“WOW Occasions”, “we”, “us”, “our”).
By placing an order, booking an event, hiring items, or purchasing retail goods, you agree to be bound by these Terms.
2. Business Overview
WOW Occasions provides balloon artistry, event styling, corporate décor, children’s entertainment, sweet‑treat stations, retail party supplies, and creative installations.
We operate as a family‑run business established in 2021, with a physical shop located at 60 Bath Street, Ilkeston, Derbyshire.
3. Booking & Payment Terms
A non‑refundable booking fee is required to secure any event, installation, or hire items.
No booking is confirmed until the booking fee has been paid and written confirmation has been issued.
Full payment must be made by the dates stated on your invoice.
Failure to pay the balance by the due date may result in cancellation without refund.
Prices may change at any time; confirmed bookings will not be affected.
Accepted Payment Methods
Bank transfer
Card payments (in‑store or online)
Cash (in‑store only)
Secure payment links
4. Payment Links
WOW Occasions uses secure, encrypted payment links for deposits, balances, and retail purchases.
4.1 Issuing of Payment Links
Payment links are sent directly to the customer via email, SMS, or messaging platform.
Payment links may also appear on your invoice.
Each link is unique and must not be shared with third parties.
4.2 Security
All payment links are processed through secure third‑party providers.
WOW Occasions does not store or access your card details.
4.3 Validity
Payment links may expire.
Expired links do not remove your obligation to pay by the due date.
4.4 Confirmation
Customers must ensure payment has been completed successfully.
Bookings are not secured until confirmation is received.
4.5 Fraud Prevention
WOW Occasions will never request payment through unofficial links or personal accounts.
We are not liable for payments made through fraudulent or incorrect links.
5. Hire Items & Security Deposit
5.1 Security Deposit
All unmanaged hire items require a £100.00 security deposit, payable at the same time as your booking fee.
The deposit is fully refundable once items are returned and inspected.
Refunds are issued within 3–5 working days if items are returned in acceptable condition.
Deductions may be made for:
Damage
Breakage
Missing parts
Excessive dirt
Misuse
If damage exceeds £100.00, the customer is liable for the remaining cost.
5.2 Payment Schedule for Hire Items
To secure hire items and your event date, the following payments apply:
Booking Fee: Non‑refundable, payable immediately.
Security Deposit: £100.00, payable at the same time as the booking fee.
50% of Event Balance: Due at the time of booking confirmation.
Remaining Balance: Due 1 week before your event or party.
Failure to meet payment deadlines may result in cancellation and loss of your booking fee.
5.3 Hire Duration
Standard hire duration is same‑day collection or 1‑day hire.
Items must be returned by the agreed time stated on your hire agreement.
5.4 Extended Hire Periods
Extended hire can be arranged for a small daily fee, subject to availability.
Extended hire must be agreed before your event date and paid in full prior to collection or delivery.
5.5 Responsibility for Hire Items
Once items leave WOW Occasions premises or are installed at your venue, they become the customer’s responsibility.
Customers are liable for:
Loss
Theft
Damage
Breakage
Improper use
5.6 Non‑Return of Items
Late returns incur daily charges.
Items not returned within 7 days may be treated as lost, and the full replacement value will be charged.
6. Cancellations & Refunds
Customer Cancellations
Booking fees are non‑refundable.
Cancelling within 14 days of your event date requires full balance payment.
Custom or personalised items cannot be refunded once production begins.
WOW Occasions Cancellations
If we must cancel due to emergency or circumstances beyond our control, payments made (excluding booking fees) will be refunded.
We reserve the right to refuse unsafe or unsuitable bookings.
7. Changes to Bookings
All changes must be requested in writing.
Changes are subject to availability and may incur additional charges.
8. Balloon & Product Care
Balloons are sensitive to temperature, weather, sharp objects, and handling.
WOW Occasions is not responsible for damage after delivery or installation.
Outdoor displays are not guaranteed.
Latex balloons naturally oxidise over time.
9. Event Set‑Up & Venue Requirements
Customers must ensure safe, clear access for installation.
Venue delays or restrictions may incur additional charges.
Parking or loading fees must be covered by the client.
10. Children’s Entertainment & Sweet‑Treat Stations
Children must be supervised at all times.
WOW Occasions is not liable for accidents or misuse.
Food items may contain allergens; customers must check suitability.
11. Retail Purchases
Returns accepted within 14 days for unopened items with proof of purchase.
Custom or personalised items are non‑returnable.
Faults must be reported within 48 hours.
12. Corporate Bookings
Corporate décor may require a 50% deposit.
Venue permissions and risk assessments are the client’s responsibility.
13. Training & Workshops
Fees must be paid in advance.
No refunds for non‑attendance.
Course content may not be reproduced or taught commercially without permission.
14. Photography & Marketing
WOW Occasions may photograph installations for marketing.
Customers may opt out by notifying us in writing before the event.
Children will never be photographed without explicit consent.
15. Liability
Liability is limited to the value of the service or product purchased.
WOW Occasions is not responsible for indirect or consequential losses.
16. Website & Social Media Use
Content may not be copied or reproduced without permission.
We reserve the right to update content at any time.
17. Privacy & Data Protection
We comply with UK GDPR.
Personal data is used only for booking, communication, and service delivery.
18. Complaints Procedure
Complaints must be submitted in writing within 48 hours of your event or purchase.
We respond within 7 working days.
19. Force Majeure
WOW Occasions is not liable for delays caused by events outside our control.
20. Governing Law
These Terms are governed by the laws of England and Wales.
21. Contact Information
wowoccasionsltd T/A WOW Occasions Shop
60 Bath Street, Ilkeston, Derbyshire
Email: info@wowoccasionsshop.co.uk
Phone: 07578740040
